You could be receiving and error message for a variety of reasons.
If you still are unsure why you are not able to enroll or waive coverage, please email: email@example.com for assistance
You will be automatically enrolled in annual coverage and charged the full premium amount. You will not be able to cancel this coverage for any reason. This process does require additional processing time. The process could take up five weeks after the open enrollment deadline date to be considered complete. If you do not enroll yourself in coverage, you could potentially have a gap in coverage and will need to pay out of pocket until your enrollment has been processed. Once processed, you will be able to file a claim for reimbursement. The coverage will not be prorated and will be effective as of the policy start date. Please understand the risk of not electing to enroll yourself in coverage during the open enrollment period.
These are all qualifying life events that allow you special enrollment in coverage. The only time you are able to enroll in coverage outside of the open enrollment time frame is because of a qualifying life event. You have 30 days from the date of the qualifying life event to enroll in coverage. Please email, firstname.lastname@example.org to inform them of your qualifying event. They will assist you in enrolling in coverage.
If enrolling in coverage due to a qualifying life event, you will be required to complete a Domestic Partnership Affidavit and provide appropriate documentation. This is not necessary during open enrollment.
No. The Aetna student health insurance plan does not include coverage for dental; however, all students that are enrolled in the Aetna health plan are automatically enrolled in the Vital Savings discount program for dental care. Here is a link to more information on that program, as well as an estimate of rates: http://www.vitalsavings.com/ You should receive a Vital Savings discount card in the mail after you enrolled in coverage with Aetna. On this website you will find a list of dentists that accept this program. When you make an appointment with the dental office, make sure to inform them that you will be using the Vital Savings program. If you are not enrolled in coverage through Aetna student health, you can still elect to enroll in the Vital Savings discount program for a monthly charge. Visit the website for more details and to enroll in this program.
Yes, students will maintain their coverage though the termination date of the policy in which they enrolled. Example: Student is graduating May 2019, but the plan does not end until August 15, 2019. The student will still remain covered through August 15, 2019.
If you are finishing your thesis submission, you will need to enroll in the course DSRT999. This course code will allow you to remain an active student in the system, allowing you to be eligible for insurance. The cost of the course is $100. If you are finishing your thesis, and do not enroll in DSRT999, you will not be eligible to enroll in insurance through Aetna Student Health.
However, if you enrolled in Annual coverage and you are finishing your thesis submission in the Spring, you will not need to enroll in this course. Your annual plan will remain active for the full policy year. For questions about enrolling in the course code, please contact the Office of Graduate and Postdoctoral Studies.
The Aetna Student Health Insurance plan no longer offers a Continuation Plan.
It depends. You will need to enroll in coverage when your plan expires. You can elect to enroll in semester coverage or annual coverage. If you enroll in semester coverage, you will need to enroll in coverage every semester. If you elect to enroll in annual coverage, you will only need to enroll in coverage once a year.
Waivers are valid for one academic year. If you submit a waiver in Fall 2019, you will not need to submit another waiver until Fall 2020. If you submit a waiver in the Spring 2020, you will need to submit another waiver for Fall 2020. All waivers expire at the end of the policy period.
All active and eligible students will have an insurance fee placed on their student account until a student's waiver is approved. If your waiver is approved, your account will be updated within a few business days. If you do not enroll or waive coverage by the deadline, you will automatically be enrolled in coverage and charged the annual rate. You will be unable to cancel coverage for any reason. For more information on your tuition bill, please contact the Cashier’s office.
All customer Service inquiries, including Provider network questions, should be directed to Aetna Student Health by calling 1-877-375-7908 or emailing Customer Service.
If the Provider does not file the claim directly with Aetna Student Health, then you must file the claim by submitting an Aetna Claim Form and itemized bill immediately after treatment. Your name, social security number and Rice University should be written clearly on all medical bills. Always retain copies for your records. To receive reimbursement, you will need to submit a claim form and the prescription receipt to Aetna. Fax your completed Aetna Prescription Drug Claim Form and receipts to Fax (888) 472-1128 or mail it to:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
If you are a graduate student on a university stipend of $5,000 or more per year and select the annual student health insurance plan, you may be eligible for your insurance premium to be deducted from your stipend checks. In the payroll deduction option, the insurance premiums are deducted in 15 equal deductions from your student stipend checks. Deductions will start with the check dated September 30th, and end with the check dated April 30th. The sum of these deductions will equal your total insurance premium less your insurance subsidy, if you receive one. Please visit https://studenthealthinsurance.rice.edu/about/payroll-deductions to view the criteria, and apply during the enrollment period.
A Medical Insurance subsidy is available for eligible full time doctoral students in their first 8 years of doctoral study. Please visit http://graduate.rice.edu/healthsubsidy for more information.
No. You must be enrolled in Aetna student health in order to qualify for the subsidy. If you are enrolled in Rice’s alternative plan (SAS), you do not qualify to receive the subsidy.
After you enroll in coverage on the Aetna website, please allow 5-7 business days for processing. Once your application is processed, you will be able to print out your insurance card. To print out your insurance card, please click here.
If you need to seek medical attention immediately, please go to the doctor. You will be able to file a claim with Aetna after your application has been processed.
Please visit the Aetna Benefits tab to view the full benefits booklet for a list of exclusions.
Please contact the Office of International Students and Scholars.
To compare the two plans, please click here
Upon enrolling in the Rice Alternate Plan by SAS, SAS will provide Rice a list of approved enrolled students, please note this may take a few days. Student Insurance will update your student account once the list is received from SAS; the student does not need to take action. If the SAS waiver fee is not applied to your student account after 5 business days, please contact email@example.com.
Aetna can only send mail (ex. ID cards, explaination of benefits) to domestic addresses. Once you have a local address, please provide that information to firstname.lastname@example.org as soon as possible. If you do not yet have a local address, please use the address for the Office of International Students and Scholars. They will then contact you to pick up your mail.
Yes. If you waived coverage in the fall, but need to elect spring coverage, please do so during spring open enrollment.
When You Receive Treatment Outside the United States: Most providers outside the United States will not file a medical claim for you. If that's the case, you'll need to pay the provider in full for your treatment and then file a claim with Aetna Student Health.
What you will need to do:
STEP 1 - Get an itemized medical bill from the provider-in English, if at all possible-before you leave the country you're in. The bill should include:
STEP 2 -Send Aetna Student Health the itemized bill, along with the following information:
Mail the bill to:
Aetna Student Health Claims Administrators, Inc.
P. O. BOX 981106
El Paso TX 79998